Please read these terms carefully before using our services.
These Terms of Service ("Terms") govern your access to and use of the Stratify learning-management platform, website, and related services (the "Services"), provided by Stratify ("Stratify," "we," "us," or "our"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.
If you are entering into these Terms on behalf of a real-estate organization or other entity (an "Organization"), you represent that you have authority to bind that Organization, and "you" refers to that Organization.
Stratify provides a business-to-business platform that enables real-estate organizations to deliver training, courses, learning paths, certifications, virtual meetings, and related learning tools to their agents, staff, and other learners ("Learners"). Features may include course and content hosting, presentations, ebooks and audiobooks, SCORM content, virtual meetings and recordings, transcription, screen recording, analytics, and notifications.
We may add, change, or remove features over time. We will use reasonable efforts to maintain the Services but do not guarantee uninterrupted availability.
Organization accounts. An Organization that subscribes is the customer and controls its workspace, including which Learners are invited and what content is provided.
Learner accounts. Learners are invited by their Organization. The Organization is responsible for its Learners' use of the Services and for the data it collects about them.
Account responsibilities. You must provide accurate information, keep your credentials secure, enable available security features where offered, notify us promptly of any unauthorized access, and remain responsible for all activity under your account.
How payment is collected. At this time, paid plans are arranged and invoiced directly - we send you a secure payment link to complete your subscription, rather than collecting payment through the website or app. Payments are processed by our third-party payment processor, on the terms presented at the time of payment. We may introduce in-app or website checkout in the future, in which case these Terms continue to apply.
You agree not to:
We may suspend or limit access to investigate suspected violations.
Suspension. We may temporarily suspend access to all or part of the Services if we reasonably determine there is a security threat or attack, your use poses a security or legal risk, a third-party provider we rely on suspends a service required to operate a feature, or urgent maintenance is required. We will use reasonable efforts to give notice where practicable.
Ownership. You (or your Organization) retain ownership of the content you upload to the Services ("Customer Content"), including course materials, files, recordings, and learner data.
License to us. You grant Stratify a limited, non-exclusive, worldwide license to host, store, process, transmit, and display Customer Content solely as needed to provide, maintain, and improve the Services and as described in our Privacy Policy.
Third-party processing. To operate the Services, Customer Content may be processed by our third-party service providers (for example, providers of hosting and storage, payments, virtual meetings and transcription, AI-assisted features, and email delivery). Your use of features that rely on these providers may also be subject to their terms. See our Privacy Policy for details on data handling and sub-processors.
Responsibility. You are responsible for Customer Content, for having the rights and any necessary consents to upload it, and for ensuring it complies with applicable law.
Aggregated data. We may generate and use aggregated or de-identified data derived from use of the Services, provided it does not identify you, your Organization, or any individual, to operate, analyze, and improve the Services.
Feedback. If you provide suggestions or feedback about the Services, you grant us a perpetual, royalty-free right to use it without restriction or obligation to you.
Certain features use third-party AI services to help generate or transform content, such as AI-assisted course creation, audiobook narration, and meeting transcription.
Where the Services provide virtual meetings, recording, transcription, or screen-recording features, the following applies:
The Services, including all software, design, and Stratify trademarks, are owned by Stratify or its licensors and are protected by intellectual-property laws. These Terms grant you a limited, non-exclusive, non-transferable right to use the Services; they do not transfer any ownership in the Services to you.
You must not remove or obscure any proprietary notices in any content made available to you through the Services.
The Services rely on and may link to third-party services. We are not responsible for third-party services, and your use of them may be governed by their own terms and policies. If a third-party provider changes, suspends, or discontinues a service we rely on, we may modify or discontinue the affected feature at any time and without prior notice. We will use reasonable efforts to limit disruption, but cannot guarantee uninterrupted availability of any feature that depends on third-party services.
Each party may have access to non-public information of the other ("Confidential Information"). Each party agrees to protect the other's Confidential Information using reasonable care, to use it only to perform under these Terms, and not to disclose it except to those who need it and are bound by similar obligations. This does not apply to information that is public through no fault of the receiving party, already known to it, independently developed, or required to be disclosed by law.
Our collection and use of personal information is described in our Privacy Policy, which forms part of these Terms. Where we process personal information on an Organization's behalf, we act as a service provider/processor and the Organization is responsible for having a lawful basis and any required consents.
You may stop using the Services and cancel your subscription at any time. We may suspend or terminate access if you breach these Terms, fail to pay fees, or where we reasonably believe it is necessary to protect the Services, other users, or comply with law.
On termination, your right to use the Services ends. We will handle Customer Content following termination as described in our Privacy Policy and retention practices (including our standard deletion timelines, currently a 90-day recoverable window before permanent deletion). On request made before termination, we will make reasonable efforts to allow you to export your Customer Content, but do not guarantee export or continued availability. You are responsible for exporting your content before cancelling.
The Services are provided "as is" and "as available," without warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Services will be uninterrupted, error-free, or secure, or that AI-generated output will be accurate.
To the maximum extent permitted by law, Stratify will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, revenue, data, or goodwill, arising out of or relating to the Services or to AI-generated output. Our total liability for any claim arising out of or relating to these Terms or the Services will not exceed the amount you paid to us for the Services in the twelve (12) months before the event giving rise to the claim.
You agree to indemnify and hold harmless Stratify, its officers, and employees from third-party claims, losses, and expenses (including reasonable legal fees) arising out of: your Customer Content; your use of the Services in breach of these Terms or applicable law; your use of AI-assisted features; or your failure to obtain required consents (for example, for recording participants or uploading third-party personal data). This does not require you to cover claims caused by Stratify's own breach of these Terms or its gross negligence or willful misconduct.
We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date and, where appropriate, notify you. Your continued use of the Services after changes take effect means you accept the revised Terms.
These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable there, without regard to conflict-of-laws rules. The courts located in Ontario will have jurisdiction, except where applicable law provides otherwise. Before filing a claim, the parties agree to first attempt to resolve any dispute in good faith through informal negotiation.
We will not be liable for any failure or delay in performing our obligations under these Terms where the failure or delay results from events beyond our reasonable control, including acts of God, natural disasters, pandemics or epidemics, war, terrorism, civil disturbance, labour disputes, government action or changes in law, power or internet failures, telecommunications outages, or the failure, interruption, or discontinuation of services by third-party providers we rely on. We will use reasonable efforts to resume performance as soon as practicable.
You may not assign or transfer these Terms, or any rights or obligations under them, without our prior written consent. We may assign these Terms, in whole or in part, including in connection with a merger, acquisition, reorganization, or sale of assets. These Terms bind and benefit the parties and their permitted successors and assigns.
Any provisions that by their nature should survive termination will survive, including those relating to ownership and intellectual property, fees owed, confidentiality, disclaimers, limitation of liability, indemnification, and governing law.
Entire agreement. These Terms, together with our Privacy Policy and any order or plan details, are the entire agreement between you and Stratify regarding the Services and supersede any prior agreements on the same subject.
Severability. If any provision of these Terms is found to be unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force.
No waiver. Our failure to enforce any provision is not a waiver of our right to enforce it later.
Notices. We may provide notices to you by email
Questions about these Terms:
Stratify Email: admin@stratifymlp.com
If you have any questions about these Terms of Service, please don't hesitate to contact our support team.
Contact Support